Based in Washington DC

Up to 20% international travel

Reports to Director, FP/RH Department

Who we are

With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.

There are over 7,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.

Join us!

The Family Planning (FP) and Reproductive Health (RH) Department supports programs in 37 countries (and counting) to deliver high-quality family planning and reproductive health services to women and girls. We promote consumer-powered health care and protect our clients’ sexual & reproductive health and rights by ensuring informed choice, voluntarism, client confidentiality & privacy, client safety and continuity of care. 

The Global Medical Director for FP/RH is passionate about improving the lives and women and their families by ensuring access to contraceptive and abortion products and services and is experienced in implementing such programs. S/he is a strategic leader and implementer with significant experience working in international development and a demonstrated track record of successfully managing donor and partner relations.

The FP/RH Global Medical Director will oversee a service delivery portfolio that spans over 30 countries and focuses on FP, abortion and cervical cancer work; this role will have a strategic element as PSI evolves its quality approach within primary health care .

The Global Medical Director for FP/RH  is a leader who can provide strategic thought leadership and mobilize new business initiatives to grow QA resources at PSI. S/he can also develop clinical guidance and deliver technical assistance to PSI network members ensuring that PSI programs are always at the forefront of best practice in reproductive health care delivery. S/he has a clinical background.

The Global Medical Director is also comfortable advocating within PSI and externally for the FP/RH department’s strategic priorities and can lead PSI towards innovation in client-centered care and enhanced organizational quality assurance accountability.  S/he will develop strong liaisons with PSI Regional Directors, country programs, country representatives and other organizational senior leaders. 

Your contribution

Leadership

• Develop PSI’s strategic vision for FP/RH clinical quality in line with PSI’s global strategic plan.
• Lead the FP/RH department clinical and non-clinical service delivery agenda.
• Raise the clinical quality standards for all FP/RH programs within the network.
• Support PSI’s strategic FP/RH vision and priorities, such as developing new approaches for delivering client-centered care.
• Prioritize PSI programs’ capacity building needs and resources to improve clinical outcomes and experience of care across all PSI FP/RH service delivery programs.
• Lead process to review and update PSI’s FP/RH protocols and standards annually ensuring they are in line with international best practices; develop, review and approve all new protocols in coordination with the Clinical Advisor and other members of the FP/RH team.
• Direct the quality vision for how digital technologies such as Connecting with Sara and HNQIS will enhance client-centered care.
• Lead QA team to conduct an annual review of external and internal audit findings; present results to PSI senior leadership identifying gaps and solutions for ensuring PSI programs are meeting QA standards. Lead implementation of global QA action plan to rectify gaps.
• Provide leadership to PSI’s “Quality Council,” a new initiative to bring greater accountability and alignment to PSI’s quality assurance and improvement efforts across all health areas.
• Work across PSI operational cones to systematize quality resource support.
• Lead effort to ensure that PSI is an organization that values quality assurance in service delivery at all levels of the organization, acting as an internal PSI advocate for a culture of client-centered care.

Management

• In collaboration with FP/RH project directors, oversee central project QA related budgets and project deliverables to ensure on-time delivery; develop workplans, review reports and proposals as well as communicate with donors as warranted and appropriate.
• Identify and implement cost efficiencies within the QA system.
• Ensure close collaboration with other departments at PSI (e.g. Evidence, Analytics, GBS) to leverage all available resources and systems at PSI to meet FP/RH goals.
• Mobilize resources to institutionalize FP/RH quality oversight and support at PSI.
• Manage the global FP/RH QA team; set a vision and motivate staff to collaborate across projects in order to meet the FP/RH department’s larger strategic vision for quality.

Technical Expertise

• Provide remote and in-country technical assistance to PSI QA staff to ensure PSI programs are implementing systems and practices in line with PSI QA standards for client-centered care.
• Provide high-level guidance on clinical research topics; give input on the study design, recruitment, data collection, and analysis, for studies as requested by the RH Research Advisor.
• Monitor PSI’s Adverse Event (AE) hotline, respond to all FP/RH AEs within 24 hours and provide support until resolved; oversee monthly or quarterly AE reporting to PSI senior leadership; communicate with donors on clinical incidents as appropriate.
• Ensure PSI programs are monitoring complications at the country level and report pharmacovigilance issues as required by manufacturer agreements; coordinate with the PSI Procurement dept. to monitor PSI’s compliance with all global pharmaceutical agreements.
• Monitor and communicate trends in new contraceptive method development.

Health System Strengthening

• Lead the evolution PSI’s QA approach within a total health market; identify opportunities globally and at the country level to enhance health system strengthening approaches (such as securing domestic financing or leading certification/accreditation interventions).
• Collaborate with FP/RH project directors and team members to align PSI’s quality assurance system within a total market approach and towards primary health care and universal health coverage.

External Relations

• Represent PSI externally including giving presentations, as requested by the FP/RH Director; attend technical meetings and consultations representing PSI; provide direction to PSI’s FP/RH presence and abstract submission to specific conferences.

What are we looking for?

The candidate we hire will embody PSI’s corporate values:

Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.

Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.

Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.

Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.

Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt

Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin

The basics

• You have at least 15 years of experience providing technical assistance to reproductive health service delivery projects, managing people, and public health programs.
• You have an MD, MN, NP, CNM or other relevant degree.
• You have lived or worked in developing countries.
• You have experience and are passionate about leading a team to improve a global quality assurance system and institute best practices in reproductive health care delivery across the organization.
• You have significant experience designing and leading quality improvement strategies for client-centered care.
• You have significant experience working across complex projects, meeting various donor deliverables and managing donor expectations.
• References will be required.
• Must be authorized to work in the United States.
• The successful candidate will be required to pass a background check.
• You are fluent in English.
• Language skills in French or Portuguese a plus.

What would get us excited?

Leader. You can set and lead a vision for quality at PSI that is rooted in best practice and drives innovation.

Strategist and an innovator. You are creative, innovative and a strategic thinker. You are able to spot trends and keep the PSI global headquarters informed about reproductive health care innovation and opportunities.

Collaborative manager. You are able to inspire a shared vision for PSI quality staff. You have successfully helped your staff learn, grow, and thrive in their work.

Capacity builder: You have experience in building technical capacity to create strong local leaders in reproductive health service delivery.

Problem Solver. You can respond to various challenges that unexpectedly arise and are flexible in your approach to problem solving. You collaborate to find culturally appropriate solutions.

Connector. You have experience working with Ministries of Health, health care companies, or global health donors. You are able to identify new donors and partners for programs.

Natural fundraiser. You have experience identifying business opportunities for health or securing funds from donors such as private foundations or the US government.

STATUS

• Exempt

*Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.